If you run right into a snag with a Microsoft Wireless Display Adapter on Windows 10, then on this submit, we offer some troubleshooting steps that will help you resolve the issues. You could face issues the place you discover that your Microsoft Wireless Display Adapter isn’t connecting, working, displaying up or doesn’t have sound.

Microsoft Wireless Display Adapter not working

Troubleshoot Microsoft Wireless Display Adapter issues on Windows 10

Before you start, plug the adapter into an HDMI port on your HDTV, monitor, or projector and right into a USB charging port. The adapter will get its energy by means of the USB charging port.

For finest efficiency, hold your machine inside 23 ft of the HDTV, monitor, or projector. To join the adapter to your HDTV, monitor, or projector, seek advice from the product information for the kind of adapter you’ve gotten, as pictured under. The adapter can connect with just one HDTV, monitor, or projector at a time.

The Microsoft Wireless Display Adapter (with Microsoft Four Square Logo) is supported on choose Android units. If you want extra assist projecting out of your Android or one other machine, test your machine producer’s web site.

The Microsoft Wireless Display Adapter app should be within the foreground on your machine whereas putting in firmware updates. Suspending the app will even droop the replace or could trigger it to fail.

Open the Wireless Display Adapter app and join your adapter.  Select Firmware on the left facet of the navigation pane within the app and you’ll get the small print there to replace the firmware.

The concern(s) you would possibly encounter with the adapter can vary from however not restricted to, as follows:

  1. Issues with the Microsoft Wireless Display Adapter app.
  2. Display is to not scale, or some components of the show are lacking.
  3. Issues with video or audio playback.
  4. Unable to attach your machine to the adapter.

Now, let’s delve into the detailed troubleshooting steps.

1] Issues with the Microsoft Wireless Display Adapter app

Here are some issues to strive.

A) The app exhibits “You’re not connected”

If the message “You’re not connected” seems within the app:

  • Make positive each the HDMI finish and the USB finish of the adapter are related to your HDTV, monitor, or projector.
  • In the app, choose Refresh.

B) App all the time exhibits “Waiting for connection”

If the app all the time exhibits “Waiting for connection,” first make certain your machine is related to the adapter, then disconnect the adapter and reconnect it.

Here’s how:

  • Swipe in from the fitting fringe of the display screen or choose Action Center within the taskbar.
  • Select Connect. The adapter will seem on the high of the menu. (If the adapter doesn’t seem on the high, your machine isn’t related to the adapter.)
  • Select the title of the Microsoft Wireless Display Adapter and choose Disconnect.
  • Swipe in from the fitting fringe of the display screen or choose Action Center.
  • Select Connect, and from the record of shows, choose the title of the Microsoft Wireless Display Adapter to reconnect your machine to the adapter.

The adapter gained’t work in case you’re utilizing a proxy server to entry the web.

2] Display is to not scale, or some components of the show are lacking

If a part of the display screen on your machine doesn’t seem on your second display screen, the show won’t be to scale. Try these options:

A) Adjust the decision on your machine

If you’ve set the decision on your machine to a decrease decision than its default setting, you possibly can improve the decision so it’ll match accurately on your second display screen.

Here’s how:

  • In the search field on the taskbar, kind display screen decision, then choose Change the display screen decision from the outcomes.
  • Under Resolution, click on the chevron for the drop-down menu after which choose the decision that’s Recommended. The highest decision is the really useful decision on the machine.

Troubleshoot Microsoft Wireless Display Adapter issues on Windows 10

B) Use the Microsoft Wireless Display Adapter app to regulate show settings

You can use the adapter app to vary how the display screen on your machine scales to the display screen on your HDTV, monitor, or projector.

Here’s how:

  • Open the Microsoft Wireless Display Adapter app.
  • Under Adjust show, drag the slider to the fitting till you possibly can see every part that’s on your machine on the HDTV, monitor, or projector.

3] Issues with video or audio playback

Here are some options to strive:

A) Nothing shows on the second display screen

If you possibly can join your machine to the adapter however nothing shows on your second display screen, strive performing the steps within the resolution 4] under. If that doesn’t remedy the difficulty, strive these options:

  • Make positive your machine is about to duplicate or prolong the display screen.
  • Unplug the USB finish of the adapter to show it off, and plug it again in to show it on once more.
  • Make positive your HDTV, monitor, or projector is about to the HDMI channel. To test or change the video enter settings on your show, seek advice from the product information that got here together with your machine or go to the producer’s web site.
  • Make positive your HDTV, monitor, or projector helps HDCP. If you aren’t positive in case your show helps HDCP, seek advice from the product information that got here together with your machine or go to the producer’s web site.

B) Video is pixelated or audio stutters

If you discover pixelation within the video or if the audio stutters, strive the next:

  • Move your machine nearer to the adapter. For finest efficiency, your machine needs to be inside 23 ft of your HDTV, monitor, or projector.
  • Move the adapter away from microwave ovens, cordless telephones, or child screens. Common family electronics similar to these may cause radio frequency interference which will disrupt the connection between your machine and the adapter.
  • If you don’t have sufficient room to plug the adapter into the HDMI port on your second display screen, use the HDMI extension cable that was included within the field your adapter got here in. If you’ve plugged the adapter into the HDMI port at an angle, this may trigger issues with the video high quality.

C) App-based video can’t play whereas related to the Wireless Display Adapter

If you’re having issues enjoying video and content material from an utility service similar to Netflix, YouTube, or Amazon Instant Video, strive the under steps:

  • Make positive the adapter is updated. Refer to the Microsoft information supplied above.
  • Close and relaunch, or refresh the app.
  • Disconnect from the Wireless Display Adapter.
  • Restart the machine.
  • Reconnect to the adapter and take a look at enjoying the video once more.

D) Video performs on your machine however is frozen on your second display screen

If video performs accurately on your machine however is frozen on your second display screen, disconnect the adapter out of your machine and the show, and reconnect it.

Here’s how:

  • Swipe in from the fitting fringe of the display screen or choose the motion heart within the taskbar.
  • Select Connect, choose the title of the Microsoft Wireless Display Adapter, and choose Disconnect.
  • Unplug each ends of the adapter out of your HDTV, monitor, or projector and plug them in once more.
  • Swipe in from the fitting fringe of the display screen or choose the motion heart.
  • Select Connect, and within the record of shows, choose the title of the Microsoft Wireless Display Adapter to reconnect your machine to the adapter.

E) Poor video high quality

If the standard of the streaming video is poor, listed below are some methods to assist enhance it:

  • Make positive you’re not utilizing an HDMI to VGA converter. Converting from HDMI to VGA reduces the sign energy of the video output and might distort the pictures.
  • Reduce radio frequency interference by transferring the adapter away from microwave ovens, cordless telephones, and different frequent family electronics.
  • Move your machine nearer to the adapter. The adapter works finest when it’s inside 23 ft of your machine.
  • Download higher-quality video. The supply itself could be of poor high quality, which is able to have an effect on the standard of the streaming video.

F) Video performs on the related show, however audio comes out of your machine

  • In the search field on the taskbar, kind sound, after which choose Sound from the outcomes.
  • Select Playback > Speakers/Intel WiDi > Set Default > OK.

G) Can’t change the decision on your machine

If the decision on your HDTV, monitor, or projector is lower than 1080p, your machine will default to that decision whereas it’s related to the show.

You want an HDTV, monitor, or projector that helps as much as 1080p decision to stream content material out of your machine in that decision. After you disconnect your machine from the adapter, your machine will revert to its default decision.

4] Unable to attach your machine to the adapter

If you’re having hassle connecting your machine to the Microsoft Wireless Display Adapter, strive these options on this explicit order.

A) Install the newest updates

Installing the newest updates in your machine and Windows will help repair many frequent connection issues. For Windows units, seek advice from this TWC information.

If putting in updates doesn’t assist, proceed with the following resolution.

B) Check your HDMI and USB connections.

Make positive each the HDMI finish and USB finish of the adapter are related accurately.

  • Make positive the HDMI finish of the adapter is related to the HDMI port on your HDTV, monitor, or projector. Use the included HDMI extension cable if wanted.
  • Make positive the USB finish of the adapter is plugged right into a USB energy supply.
  • If the HDTV, monitor, or projector you’re connecting to doesn’t have a USB charging port, you should utilize the USB charging port on a tool energy provide or every other USB charger.
  • Use a USB extension twine in case you want extra size in your USB connector.
  • Make positive {the electrical} outlet you’re utilizing for USB energy is working correctly. Test it by plugging in one thing else.

Still having issues after checking your connections, proceed with the following resolution.

C) Reset the adapter

Try resetting the adapter. This can be useful in case you’ve forgotten your password.

Here’s how:

  • On the adapter subsequent to the wired connection, press and maintain the reset button for 10 seconds. The LED gentle on the adapter will blink.
  • When the message “Ready to connect” seems on your second display screen, swipe in from the fitting fringe of your machine display screen or choose Action Center within the taskbar.
  • Select Connect, and within the record of shows, choose the title of the Microsoft Wireless Display Adapter.

If th downside nonetheless unresolved, proceed with the following resolution.

D) Remove the adapter and reconnect.

There could be an issue with the connection between your machine and the adapter. To repair the difficulty, strive disconnecting the adapter out of your machine and reconnecting it.

Here’s how:

  • Select Start  > Settings  > Devices   > Connected units.
  • Under Projectors, choose the title of the Microsoft Wireless Display Adapter and choose Remove machine.
  • Select Add a tool to attach your machine and the Microsoft Wireless Display Adapter.

If disconnecting and reconnecting the adapter doesn’t resolve the difficulty, proceed with the following resolution.

E) Allow the adapter to speak by means of Windows Firewall.

Windows Firewall could be stopping the adapter from connecting to your machine. To enable the adapter to speak by means of the firewall, do the next:

  • In the search field within the taskbar, kind enable firewall, and within the search outcomes, choose Allow an app by means of Windows Firewall.
  • Under Name, discover Wireless Display and ensure Private and Public are checked. Then, click on OK.

Troubleshoot Microsoft Wireless Display Adapter issues on Windows 10

Note: If you possibly can’t choose something within the Allowed apps and options field, you aren’t logged in as an administrator. Select Change Settings, kind your administrator password, after which choose Yes. Your administrator password needs to be the identical because the password you used to arrange your machine.

If your firewall is about to permit the adapter to speak however you continue to can’t join, proceed with the following resolution.

F) Change the wi-fi frequency band on your machine.

The Microsoft Wireless Display Adapter can talk with units on both the 2.4GHz or 5GHz wi-fi frequency bands, however you need to have the two.4GHz band enabled on your machine once you’re pairing your machine with the adapter.

If you continue to can’t join your machine to the adapter, the two.4GHz band could be disabled.

Surface Pro, Surface Pro 2, and Surface 2 default to the two.4GHz band and this may’t be modified.

Here’s find out how to allow the two.Four GHz, or 5 GHz band:

  • Right-click Start and choose Device Manager.
  • Click the chevron subsequent to Network adapters, to break down the part.
  • Right-click your machine’s community adapter. Select Properties > Advanced.

If you don’t see the Advanced tab, you’re not logged in as an administrator. Select Change Settings, enter your administrator password and choose Yes. Your administrator password needs to be the identical because the password you used to arrange your machine. Next, choose Advanced.

  • Under Property area, choose Band.
  • Under Value area, click on the chevron for the drop-down menu and choose Auto.
  • Click OK.

Troubleshoot Microsoft Wireless Display Adapter issues on Windows 10

If you continue to can’t join, proceed with the following resolution.

G) Reinstall the Intel HD Graphics driver.

An concern with the Intel HD Graphics driver on your machine could be stopping your machine from speaking with the Microsoft Wireless Display Adapter. Try uninstalling and reinstalling the graphics driver.
After you’ve gotten uninstalled the motive force, restart your laptop. On boot, do the next:
  • Select Start  > Settings  > Devices  > Connected units.
  • Select Add a tool to attach your machine and the Microsoft Wireless Display Adapter.

If you continue to can’t join your machine to your Microsoft Wireless Display Adapter, proceed with the following resolution.

H) Uninstall and Reinstall the machine Wi-Fi driver.

Refer to the TWC information above. After you need to have uninstalled the Wi-Fi driver, repeat the identical step as above, to attach your machine and the Microsoft Wireless Display Adapter.

After you’ve gotten exhausted all these options given and you continue to can’t join your machine to your Microsoft Wireless Display Adapter, contact Microsoft Support.

Hope this helps!