SUNNYVALE, Calif.–(BUSINESS WIRE)–February 29, 2020–
SearchUnify, a acknowledged cognitive search platform, has scooped a Silver and a Bronze in its first ever nomination on the prestigious Stevie® Awards for Sales & Customer Service. The awards have been offered throughout a gala occasion at Caesars Palace in Las Vegas, Nevada on Friday, February 28, 2020.
This yr, round 2,600 nominations have been submitted from companies throughout 48 nations, every sharing a story of success. The nominations have been reviewed by over 180 professionals, with finalists in every class being decided by the typical scores of these people.
Silver Stevie – Rubrik’s Path To Contact Center Transformation With SearchUnify
Category: Best Use of Technology in Customer Service – Computer Industries
Want of fast entry to related content material on Rubrik’s inner and exterior platforms performed a hurdle to staff’ effectivity and buyer satisfaction. As a end result, the caseload began growing at an alarming price. The agency was in search of an answer that may assist optimize the assist prices, unify knowledge silos, streamline information switch and assist enhance CSAT rating. With SearchUnify’s cognitive engine, Rubrik transformed their community right into a self-service portal, amping up case deflections by 20% and attaining a CSAT rating of 98%.
“We’re delighted to win this prestigious award and earn recognition for our commitment to customer-first approach,” said Giri Iyer, SVP – Customer Support & Success at Rubrik, Inc. “We were searching for a long-term partner that could not only provide solutions but also add value to the business. So in addition to technology, the vendor also needed to showcase a strong willingness to look beyond the product to create real solutions. Our search ended when the SearchUnify team demonstrated these attributes. Their contribution to removing barriers to productivity, lowering support cost, and expanding our capacity has been tremendous.”
Bronze Stevie – SearchUnify from Grazitti Interactive: Transforming Self-Service & Contact Centers with Cognitive Search, Insights & AI-powered Applications
Category: Contact Center Solution – New Version
SearchUnify creates a unified index of data unfold throughout repositories that empowers contact facilities to immediately ship required data on the level of search. It allows enterprises to investigate how customers discover data, determine content material & relevance gaps, perceive how search traits affect self-service and quantify self-service! Then there’s an array of AI-powered apps that additional enrich assist operations throughout channels.
“We’re honored to receive this recognition with our very first nomination,” commented Alok Ramsisaria, CEO at Grazitti Interactive, SearchUnify’s mum or dad firm. “Our efforts to build an elevated platform in collaboration with our customers are paying off as is reflected in the milestones we’ve crossed recently like being featured in The Forrester Wave™, expanding overseas, rolling out Mamba ’20, the latest release of SearchUnify,” he added.
SearchUnify is a unified cognitive search platform by Grazitti Interactive that revolutionizes data discovery, fuels an perception engine, and makes for a strong platform for AI-based apps like customer-facing and agent-assisting chatbots. Its AI powers related and customized search outcomes for buyer assist and self-service.
About The Stevie® Awards
The Stevie® Awards for Sales and Customer Service are “the world’s top honors for customer service, contact center, business development, and sales professionals.” Additionally, there are six different Stevie® Award applications, and this was the 14th yr that the above-mentioned program was run.
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Ajay Paul Singh
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