SUNNYVALE, Calif.–(BUSINESS WIRE)–April 30, 2020–
SearchUnify, an award-winning cognitive search platform, introduced the overall availability of its annual Spring launch, Colubridae ’20, from April 30, 2020.
Keeping in thoughts the altering priorities of companies, in these ever-evolving instances, it goals to facilitate collaboration, upskilling, and data discovery & entry amongst distant working groups.
To that finish, it introduces product set up for SharePoint, AEM, Higher Logic, and chatbot webhooks for creating automated workflows for seamless info trade with third-party functions. On prime of that, it packs a slew of different updates that elevate the consumer search expertise.
“We’re dedicated to empowering enterprises with a highly versatile platform that helps make data-backed decisions and deliver better outcomes, with the power of augmented intelligence,” says Vishal Sharma, CTO at SearchUnify.
“A lot has changed under the hood. First, we’ve introduced a community helper – a search powered bot to answer questions in your community discussions. The solution now analyzes and reports more data w.r.t case creation. We’ve also given KCS the attention it deserves with a dedicated space to effectively monitor your KM program. The chatbot too underwent several updates to enhance answer quality and availability,” he added.
Embodying SearchUnify’s core promise of delivering seamless connectivity to all the foremost enterprise platforms and cloud options, the discharge additionally ushers within the assist for a number of new content material sources and search shoppers.
SearchUnify has at all times labored very carefully with main analysis companies and finest observe authorities just like the Consortium for Service Innovation and TSIA. It acquired the KCS V6 certification by the Consortium for Service Innovation. The KCS enabler utility, which helps organizations drive KCS adoption efficiently, noticed an awesome response from its clients. In the brand new launch, the app has been upgraded considerably to allow organizations to measure the success of KCS implementation.
The firm’s imaginative and prescient to construct chatbots on prime of the cognitive search know-how, in stark distinction to constructing standalone chatbots, was duly famous by TSIA in one of its latest reports about chatbots, wherein it really useful SearchUnify chatbots as “best of breed”. To the purpose of constructing a sensible chatbot that entails minimal guide coaching, pushed by unsupervised but managed studying, SearchUnify has additional upgraded its chatbots in Colubridae ’20.
Earlier this yr, TSIA had acknowledged one other of SearchUnify apps constructed on prime of the cognitive search know-how, Agent Helper, that assisted assist brokers with responding to buyer instances, as “next-gen”. The new launch introduces Community Helper to help neighborhood managers and groups with taking neighborhood engagement to the subsequent degree.
“As customer expectations evolve rapidly, it is paramount that we continue to find innovative solutions to their key problems,” stated Alok Ramsisaria, CEO at SearchUnify’s father or mother firm, Grazitti Interactive. “With Colubridae ’20, we can help enterprises paint a clearer picture of where they stand. Ultimately, it empowers them to improve search adoption, time to value, and experience. And that’s precisely what we strive for,” he added.
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SearchUnify is a unified cognitive search platform that revolutionizes info discovery, fuels an insight engine, and makes for a strong platform for AI-based apps like customer-facing and agent-assist chatbots. Its AI powers related and personalised search outcomes for purchasers, companions, and workers throughout industries together with e-commerce, excessive tech, schooling, prescription drugs, and banking and insurance coverage. It indexes disparate content repositories, makes related content material simply discoverable, and gives superior insights into consumer search habits, content usability, and content material gaps – all whereas self-learning to personalize the expertise and making certain the security of the enterprise knowledge.
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Ajay Paul Singh
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