Magic Leap despatched homeowners of its AR headsets a warning that they should replace their units on account of a problem associated to the battery.

Developers acquired the e-mail Tuesday, April 28, lower than a full week after huge layoffs on April 22 left the group a fraction of its former dimension. The e-mail to builders warns of a “critical” replace to the software program on the machine as a result of in “extremely isolated incidents” the battery contained within the processing pack for the AR headset “may expand or swell … when plugged into a charger continuously for an extended period of time.” The processor pack, referred to as a “Lightpack”, is worn on the physique throughout use.

There’s additionally an internet site posted concerning the “Critical OS Update for Magic Leap One Creator Edition and Magic Leap 1” which explains that the software program replace will “minimize the likelihood of swelling” by activating a “Battery Saver Mode” when it’s “connected to a charger for extended periods of time.” The firm additionally suggests homeowners of the headset “to examine the bottom of your Lightpack to determine if the black silicone cover shows any signs of the battery inside of the Lightpack swelling (such as if you see the edge of the black silicone beginning to lift away or any sort of deformation on the bottom).”

The firm says these affected can obtain a “replacement device, free of charge.” I requested Magic Leap representatives if there’s a hearth threat related to the battery swelling difficulty and so they instructed me there’s “no evidence that there’s a fire risk.”

VB Transform 2020 Online – July 15-17, 2020: Join main AI executives at VentureBeat’s AI occasion of the 12 months. Register today and save 30% off digital entry passes.

Magic Leap raised greater than $2 billion for its AR efforts over time however reportedly solely sold 6,000 units of its first headset within the first six months.

This story initially appeared on Copyright 2020