What simply occurred? Microsoft says it is going to be providing free repairs on Surface Laptop Three units that have an odd phenomenon by which the display screen cracks for no obvious purpose. If your machine is affected, you shouldn’t wait too lengthy earlier than sending it away: the free provide is barely relevant whereas the laptop computer is below guarantee.

A couple of months in the past, some Surface Laptop Three homeowners discovered that cracks had been showing spontaneously within the shows. Microsoft mentioned it was investigating the issue, and has now revealed {that a} onerous, international particle was the trigger. Whether this refers to one thing that made its manner into the display screen externally, or is a part of the gadget itself, is unclear.

“(We) have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause,” wrote officials.

Microsoft says it’ll solely restore the affected Surface Laptops, each 13-inch and 15-inch variations, whereas they’re below guarantee. They went on sale final October, in order that shouldn’t be an issue if you happen to don’t wait too lengthy. And don’t attempt to get a free restore for damages you’ve precipitated, Microsoft will know. Additionally, those who beforehand paid Microsoft to restore injury brought on by this concern can apply for a reimbursement.

ZDNet notes that Surface Laptop Three units with aluminum instances, versus these with the Alcantara material, are extra liable to the cracking.

Some Redditors (by way of TechRadar) speculate that the difficulty could also be a results of the laptops’ lack of rubber seal across the show. Whatever precipitated it, we should always assume Microsoft has now addressed the issue in new fashions.

This isn’t the one incident of unexplained cracks showing in units. Some homeowners of Samsung’s Galaxy S20 Ultra have discovered its rear digital camera is inexplicably shattering.