Talkdesk, an organization that gives cloud-based contact heart software program for enterprises, has raised $143 million in a sequence C spherical of funding, taking the corporate’s valuation to greater than $three billion.
Founded out of Portugal in 2011, Talkdesk — which is now headquartered in San Francisco — is one in all numerous corporations striving to exchange legacy contact heart techniques with an end-to-end cloud platform for accepting, managing, and routing customer support calls, with help for SMS, reside chat, e mail, and social networks. It comes with further instruments and providers, akin to digital customer support brokers and analytics. Talkdesk claims numerous big-name purchasers, together with IBM, Dropbox, and Peloton.
The cloud-based contact heart market was valued at round $13 billion in 2019, a determine that’s anticipated to achieve roughly $50 billion by 2025. However, the market may very well be gearing up for even larger development as extra customer support groups work remotely as a result of pandemic. This development hasn’t been misplaced on traders — prior to now two months alone, Talkdesk’s Paris-based rival Aircall raised $65 million, adopted by Ujet, which locked down $55 million from Alphabet’s GV and different huge names.
Prior to now, Talkdesk had raised round $125 million in funding. With a recent $143 million — from traders together with Franklin Templeton, Willoughby Capital, Skip Capital, and Lead Edge Capital — the corporate mentioned it’s well-financed to capitalize on its latest momentum and increase globally whereas investing in R&D, gross sales, and advertising and marketing.